Refund policy
We want you to be satisfied with your purchase. If you need to return an item, please review the guidelines below.
1. Return Period
Returns are accepted within 30 days of the date your order was delivered.
To be eligible for a return, the item must:
- Be unused and uninstalled.
- Be in its original, undamaged packaging.
- Include all original hardware, accessories, documentation, and components.
- Be in resalable condition.
- Not show signs of installation, modification, wear, damage, or contamination.
Items that do not meet these requirements may be refused or may be subject to a restocking fee.
2. Auto Parts & Fitment
Customers are responsible for verifying that a part is compatible with their vehicle before purchasing.
We strongly recommend confirming the vehicle’s year, make, model, engine, trim, and applicable part number before placing an order.
If you are unsure whether a part will fit your vehicle, please contact us before ordering.
A part that was purchased incorrectly due to customer error may be returned subject to our standard return requirements. Original shipping charges are non-refundable, and the customer is responsible for return shipping costs.
3. Installed or Used Parts
For safety and quality-control reasons, we cannot accept returns of parts that have been installed, mounted, used, modified, disassembled, or otherwise altered.
This includes, but is not limited to:
- Brake components that have been installed
- Suspension and steering components that have been installed
- Engine and transmission components that have been installed
- Electrical and electronic components that have been installed
- Sensors, modules, switches, and control units that have been installed
- Gaskets, seals, filters, and other parts that have been installed or used
- Parts showing evidence of fluids, grease, dirt, tool marks, or installation
Please inspect your part before installation.
4. Electrical & Electronic Components
Electrical and electronic parts are non-returnable once installed or connected to a vehicle’s electrical system.
This includes, but is not limited to, control modules, sensors, switches, relays, ignition components, wiring components, and other electronic parts.
Before installation, please verify the part number and compatibility with your vehicle.
5. Special-Order & Non-Returnable Items
Certain items may be non-returnable, including:
- Special-order parts
- Custom or modified parts
- Clearance or final-sale items
- Items specifically identified as non-returnable on the product listing
- Installed or used parts
- Parts that have been damaged after delivery through improper handling or installation
If an item is non-returnable, this will be stated on the applicable product listing whenever possible.
6. Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If you receive an item that is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.
Please provide your order number and clear photographs of the item, packaging, shipping label, and any visible damage.
If the issue is confirmed to be our error or shipping-related damage, we will work with you to provide a replacement, refund, or other appropriate resolution.
Do not install a damaged or incorrect part.
7. Return Authorization
All returns must be approved by us before being shipped back.
To request a return, contact us with:
- Your order number
- The part number
- Reason for the return
- Photos of the item and packaging when requested
We will provide return instructions if your request is approved.
Packages returned without prior authorization may be refused.
8. Return Shipping
For returns resulting from customer error, including ordering the wrong part, incorrect fitment, or changing your mind, the customer is responsible for return shipping costs.
For returns resulting from our error, such as shipping the wrong item, or an item arriving damaged or defective, we will provide appropriate return-shipping instructions.
We recommend using a trackable shipping service when returning an item. We are not responsible for returns that are lost in transit.
9. Restocking Fees
Approved returns may be subject to a restocking fee of up to 20% depending on the condition of the returned item and the circumstances of the return.
No restocking fee will be charged for returns resulting from our error or an item that arrived damaged or defective, provided the issue is reported within the required timeframe.
10. Refunds
Once your return is received and inspected, we will notify you whether the return has been approved.
Approved refunds will be issued to the original payment method.
Original shipping charges are generally non-refundable unless the return is the result of an error on our part or another circumstance covered by this policy.
Please allow your payment provider additional time to process the refund after it has been issued.
11. Warranty Claims
A manufacturer’s warranty, when applicable, is separate from our standard return policy.
Warranty coverage is subject to the manufacturer’s terms and may require documentation, inspection, or approval from the manufacturer.
Installation, labor, diagnostic, towing, rental-car, or other incidental costs are not covered unless expressly stated otherwise.
12. Important Installation Notice
Automotive parts can affect vehicle safety and performance. Parts should be installed by a qualified professional or according to the manufacturer’s installation instructions.
We are not responsible for damage, labor costs, vehicle damage, personal injury, or other losses resulting from improper installation, misuse, modification, or installation of an incorrect part.
Contact Us
For questions about a return or warranty claim, please contact us through the contact information provided on our website and include your order number.
We will do our best to resolve legitimate issues fairly and promptly